Privacy & App Usage Policy

TMI Healthcare Pvt Ltd owns and operates the Maarga Mind Care mobile app, including but not limited to the mobile application ‘’ Maarga Mind Care”, and the software and applications of the brand names ‘ Maarga Mind Care OS Apps’, ‘Maarga Mind Care Android Apps’, (together with the Website, referred to as the “Services”).

This privacy policy (“Privacy Policy”) explains how we collect, use, share, disclose and protect Personal information about the Users of the Services, (as defined in the Terms of Use, which may be accessed via the following weblink https://www.margamindcare.com/terms-and-conditions (the “Terms of Use”), the End-Users (as defined in the Terms of Use), and the visitors of Mobile apps/ Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.

BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD, FAMILY MEMBER OR RELATIVE) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE AND DISCLOSURE OF SUCH INDIVIDUAL’S OR ENTITY’S INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY

1. WHY THIS PRIVACY POLICY?

This Privacy Policy is published in compliance with, inter alia:

Section 43A of the Information Technology Act, 2000; Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);

Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. This Privacy Policy states the following:

The type of information collected from the Users, including Personal Information (as defined in paragraph 2 below) and Sensitive Personal Data or Information (as defined in paragraph 2 below) relating to an individual; The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and How and to whom TMI Healthcare Pvt Ltd will disclose such information.

2. COLLECTION OF PERSONAL INFORMATION

Generally, some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by TMI Healthcare Pvt Ltd. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:

contact data (such as your email address and phone number); demographic data (such as your gender, your date of birth and your pin code); data regarding your usage of the services and history of the appointments made by or with you through the use of Services; insurance data (such as your insurance carrier and insurance plan); other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters. The information collected from you by TMI Healthcare Pvt Ltd may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.

“Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.

The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:

passwords; financial information such as bank accounts, credit and debit card details or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; information received by body corporate under lawful contract or otherwise;

visitor details as provided at the time of registration or thereafter; and call data records. TMI Healthcare Pvt Ltd will be free to use, collect and disclose information that is freely available in the public domain without your consent.

passwords; financial information such as bank accounts, credit and debit card details or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; information received by body corporate under lawful contract or otherwise;

In addition to the above, the following information is also captured by the application for supporting the patient needs:

SSID/BSSID : This is used for checking the status & strength of Wifi Signals and determining the best possible way for rendering the information.

Bluetooth: This is used for relaying the audio of voice and video calls to Bluetooth enabled speakers

Camera: This is used to allow capture of patient records, displaying patient information during a video call

Images, Files: These are used for for accessing the images/docs so that patient can upload the doc or images and share them with the doctor

Audio: This is required for accessing mic for using the video call and for cases where patient may want to speak instead of typing

GPS location: Location is required for fetching address (for availability of services) & nearby hospital

3. PRIVACY STATEMENTS

3.1

ALL USERS NOTE:This section applies to all users.

3.1.1

Accordingly, a condition of each User’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the Services provided by TMI Healthcare Pvt Ltd immediately.

3.1.2

An indicative list of information that TMI Healthcare Pvt Ltd may require you to provide to enable your use of the Services is provided in the Schedule annexed to this Privacy Policy.

3.1.3

All the information provided to TMI Healthcare Pvt Ltd by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that TMI Healthcare Pvt Ltd may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules,
for the purpose of providing, you the Services,
for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes,
for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates
for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice,
debugging customer support related issues. TMI Healthcare Pvt Ltd also reserves the right to use information provided by or about the End-User for the following purposes: Publishing such information on the Mobile apps/ Website. Contacting End-Users for offering new products or services. Contacting End-Users for taking product and Service feedback. Analysing software usage patterns for improving product design and utility. Analysing anonymized practice information for commercial use. If you have voluntarily provided your Personal Information to TMI Healthcare Pvt Ltd for any of the purposes stated above, you hereby consent to such collection and use of such information by TMI Healthcare Pvt Ltd. However, TMI Healthcare Pvt Ltd shall not contact You on Your telephone number(s) for any purpose including those mentioned in this sub-section 4.1(iii), if such telephone number is registered with the Do Not Call registry (“DNC Registry”) under the PDPA without your express, clear and un-ambiguous written consent.

3.1.4

Collection, use and disclosure of information which has been designated as Personal Information or Sensitive Personal Data or Information’ under the SPI Rules requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such use, collection and disclosure as required under applicable law.

3.1.5

TMI Healthcare Pvt Ltd does not control or endorse the content, messages or information found in any Services and, therefore, TMI Healthcare Pvt Ltd specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against TMI Healthcare Pvt Ltd relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against TMI Healthcare Pvt Ltd relating to the same.

3.1.6

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through appsupport@maargamincare.com. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or TMI Healthcare Pvt Ltd has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, TMI Healthcare Pvt Ltd may, at its sole discretion, discontinue the provision of the Services to you. There may be circumstances where TMI Healthcare Pvt Ltd will not correct, delete or update your Personal Data, including (a) where the Personal Data is opinion data that is kept solely for evaluative purpose; and (b) the Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.

3.1.7

If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through appsupport@maargamindcare.com. We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes. Please note that your withdrawal of consent, or cancellation of account may result in TMI Healthcare Pvt Ltd being unable to provide you with its Services or to terminate any existing relationship TMI Healthcare Pvt Ltd may have with you.

3.1.8

If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at appsupport@maargamindcare.com.

3.1.9

TMI Healthcare Pvt Ltd may require the User to pay with a credit card, wire transfer, debit card or cheque for Services for which subscription amount(s) is/are payable. TMI Healthcare Pvt Ltd will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User’s credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, TMI Healthcare Pvt Ltd provides you an option not to save your payment details. User is advised, however, that internet technology is not full proof safe and User should exercise discretion on using the same.

3.1.10

Due to the communications standards on the Internet, when a User or the End-User or anyone who visits the Mobile apps/ Website, TMI Healthcare Pvt Ltd automatically receives the URL of the site from which anyone visits. TMI Healthcare Pvt Ltd also receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyze overall trends to help TMI Healthcare Pvt Ltd improve its Service. The linkage between User’s IP address and User’s personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, TMI Healthcare Pvt Ltd may share and/or disclose some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.

3.1.11

The Website uses temporary cookies to store certain (that is not sensitive personal data or information) that is used by TMI Healthcare Pvt Ltd and its service providers for the technical administration of the Mobile apps/ Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, TMI Healthcare Pvt Ltd may allow authorized third parties to place or recognize a unique cookie on the User’s browser. The cookies however, do not store any Personal Information of the User. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Mobile apps/ Website, but the Mobile apps/ Website may be limited in the use of some of the features.

3.1.12

A User may have limited access to the Mobile apps/ Website without creating an account on the Mobile apps/ Website. Unregistered Users can make appointments with the doctors by providing their name and phone number. In order to have access to all the features and benefits on our Mobile apps/ Website, a User must first create an account on our Mobile apps/ Website. To create an account, a User is required to provide the following information, which such User recognizes and expressly acknowledges is Personal Information allowing others, including TMI Healthcare Pvt Ltd, to identify the User: name, User ID, email address, country, ZIP/postal code, age, phone number, password chosen by the User and valid financial account information. Other information requested on the registration page, including the ability to receive promotional offers from TMI Healthcare Pvt Ltd, is optional. TMI Healthcare Pvt Ltd may, in future, include other optional requests for information from the User to help TMI Healthcare Pvt Ltd to customize the Mobile apps/ Website to deliver personalized information to the User.

3.1.13

This Privacy Policy applies to Services that are owned and operated by TMI Healthcare Pvt Ltd. TMI Healthcare Pvt Ltd does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which TMI Healthcare Pvt Ltd is not responsible or liable. Accordingly, TMI Healthcare Pvt Ltd does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such Mobile apps/ Website, nor does TMI Healthcare Pvt Ltd guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such Mobile apps/ Website s. The inclusion or exclusion does not imply any endorsement by TMI Healthcare Pvt Ltd of the Mobile apps/ Website, the Mobile apps/ Website’s provider, or the information on the Mobile apps/ Website. If you decide to visit a third-party website linked to the Mobile apps/ Website, you do this entirely at your own risk. TMI Healthcare Pvt Ltd encourages the User to read the privacy policies of that Mobile apps/ Website.

3.1.14

The Mobile apps/ Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized TMI Healthcare Pvt Ltd representatives or agents, and their opinions or statements do not necessarily reflect those of TMI Healthcare Pvt Ltd, and they are not authorized to bind TMI Healthcare Pvt Ltd to any contract. TMI Healthcare Pvt Ltd hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.

3.1.15

TMI Healthcare Pvt Ltd does not collect information about the visitors of the Mobile apps/ Website from other sources, such as public records or bodies, or private organisations, save and except for the purposes of registration of the Users (the collection, use, storage and disclosure of which each End User must agree to under the Terms of Use in order for TMI Healthcare Pvt Ltd to effectively render the Services).

3.1.16

TMI Healthcare Pvt Ltd maintains a strict “No-Spam” policy, which means that TMI Healthcare Pvt Ltd does not intend to sell, rent or otherwise give your e-mail address to a third party without your consent.

3.1.17

TMI Healthcare Pvt Ltd has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, TMI Healthcare Pvt Ltd shall not be held liable for any loss whatsoever incurred by the User.

3.1.18

TMI Healthcare Pvt Ltd implements reasonable security practices and procedures and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of TMI Healthcare Pvt Ltd’s business.

3.1.19

TMI Healthcare Pvt Ltd takes your right to privacy very seriously and other than as specifically stated in this Privacy Policy, will only disclose your Personal Information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when TMI Healthcare Pvt Ltd, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.

3.2

END-USERS NOTE: This section applies to all End-Users.

3.2.1

As part of the registration/application creation and submission process that is available to End-Users on this Mobile apps/ Website, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the End-Users.

3.2.2

All the statements in this Privacy Policy apply to all End-Users, and all End-Users are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to TMI Healthcare Pvt Ltd, failing which they are required to leave the TMI Healthcare Pvt Ltd immediately.

3.2.3

If you have inadvertently submitted any such information to TMI Healthcare Pvt Ltd prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, processed, stored, used or disclosed, then you may access, modify and delete such information by using options provided on the Mobile apps/ Website. In addition, you can, by sending an email to appsupport@maargamindcare.com, inquire whether TMI Healthcare Pvt Ltd is in possession of your personal data, and you may also require TMI Healthcare Pvt Ltd to delete and destroy all such information.

3.2.4

3.2.4 End-Users’ personally identifiable information, which they choose to provide on the Mobile apps/ Website is used to help the End-Users describe/identify themselves. Other information that does not personally identify the End-Users as an individual, is collected by TMI Healthcare Pvt Ltd from End-Users (such as, patterns of utilization described above) and is exclusively owned by TMI Healthcare Pvt Ltd. TMI Healthcare Pvt Ltd may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. In particular, TMI Healthcare Pvt Ltd reserves with it the right to use anonymized End-User demographics information and anonymized End-User health information for the following purposes:
Analysing software usage patterns for improving product design and utility. Analysing such information for research and development of new technologies.
Using analysis of such information in other commercial product offerings of TMI Healthcare Pvt Ltd. Sharing analysis of such information with third parties for commercial use.

3.2.5

TMI Healthcare Pvt Ltd will communicate with the End-Users through email, phone and notices posted on the Mobile apps/ Website or through other means available through the service, including text and other forms of messaging.

3.2.6

At times, TMI Healthcare Pvt Ltd conducts a User survey to collect information about End-Users’ preferences. These surveys are optional and if End-Users choose to respond, their responses will be kept anonymous. Similarly, TMI Healthcare Pvt Ltd may offer contests to qualifying End-Users in which we ask for contact and demographic information such as name, email address and mailing address. The demographic information that TMI Healthcare Pvt Ltd collects in the registration process and through surveys is used to help TMI Healthcare Pvt Ltd improve its Services to meet the needs and preferences of End-Users.

3.2.7

TMI Healthcare Pvt Ltd may keep records of electronic communications and telephone calls received and made for making appointments or other purposes for the purpose of administration of Services, customer support, research and development and for better listing of Practitioners.

3.2.8

All TMI Healthcare Pvt Ltd employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every End-Users’ Personal Information or Sensitive Personal Data and Information. TMI Healthcare Pvt Ltd has put in place procedures and technologies as per good industry practices and in accordance with the applicable laws, to maintain security of all personal data from the point of collection to the point of destruction. Any third-party data processor to which TMI Healthcare Pvt Ltd Transfers Personal Data shall have to agree to comply with those procedures and policies, or put in place adequate measures on their own.

3.2.9

TMI Healthcare Pvt Ltd may also disclose or transfer End-Users’ personal and other information provided by a User, to a third party as part of reorganization or a sale of the assets of a TMI Healthcare Pvt Ltd corporation division or company. Any third party to which TMI Healthcare Pvt Ltd transfers or sells its assets to will have the right to continue to use the personal and other information that End-Users provide to us, in accordance with the Terms of Use.

3.2.10

To the extent necessary to provide End-Users with the Services, TMI Healthcare Pvt Ltd may provide their Personal Information to third party contractors who work on behalf of or with TMI Healthcare Pvt Ltd to provide End-Users with such Services, to help TMI Healthcare Pvt Ltd communicate with End-Users or to maintain the Mobile apps/ Website. Generally, these contractors do not have any independent right to share this information, however certain contractors who provide services on the Mobile apps/ Website, including the providers of online communications services, may use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies. In such circumstances, you consent to us disclosing your Personal Information to contractors, solely for the intended purposes only.

CASUAL VISITORS NOTE:

3.3.1

No sensitive personal data or information is automatically collected by TMI Healthcare Pvt Ltd from any casual visitors of this Mobile apps/ Website, who are merely perusing the Mobile apps/ Website.

3.3.2

Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave this Mobile app/ Website immediately.

3.3.3

If you, as a casual visitor, have inadvertently browsed any other page of this Mobile apps/ Website prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, collected, processed, stored, used, disclosed or retained, merely quitting this browser application should ordinarily clear all temporary cookies installed by TMI Healthcare Pvt Ltd. All visitors, however, are encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing / deletion, as TMI Healthcare Pvt Ltd cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Mobile apps/ Website.

3.3.4

You are not a casual visitor if you have willingly submitted any personal data or information to TMI Healthcare Pvt Ltd through any means, including email, post or through the registration process on the Mobile apps/ Website. All such visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.

4) CONFIDENTIALITY AND SECURITY

4.1

Personal Information is maintained by TMI Healthcare Pvt Ltd in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. TMI Healthcare Pvt Ltd takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of TMI Healthcare Pvt Ltd.’s business.

4.2

No administrator at TMI Healthcare Pvt Ltd will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the Mobile apps/ Website when finished. TMI Healthcare Pvt Ltd does not undertake any liability for any unauthorized use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify TMI Healthcare Pvt Ltd by sending an email to appsupport@maargamindcare.com. You shall be liable to indemnify TMI Healthcare Pvt Ltd due to any loss suffered by it due to such unauthorized use of your account and password.

4.3

TMI Healthcare Pvt Ltd makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations.

4.4

Part of the functionality of TMI Healthcare Pvt Ltd is assisting the doctors to maintain and organise such information. TMI Healthcare Pvt Ltd may, therefore, retain and submit all such records to the appropriate authorities, or to doctors who request access to such information.

4.5

Part of the functionality of the TMI Healthcare Pvt Ltd is assisting the patients to access information relating to them. TMI Healthcare Pvt Ltd may, therefore, retain and submit all such records to the relevant patients, or to their doctors.

4.6

Notwithstanding the above, TMI Healthcare Pvt Ltd is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, TMI Healthcare Pvt Ltd shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of TMI Healthcare Pvt Ltd including but not limited to, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.

4.7

We collect and utilize user location data to accurately track the geographical position of the patient. This information helps us to provide location-specific services, such as resources relevant to the user's location. The collected location data is solely utilized for the purpose of improving the quality and effectiveness of our services, ensuring timely and appropriate assistance for the patient. We prioritize the security and confidentiality of this data, employing stringent measures to safeguard and limit access to location information, ensuring it is used exclusively for the intended purposes.

5) CHANGE TO PRIVACY POLICY

TMI Healthcare Pvt Ltd may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way TMI Healthcare Pvt Ltd treats User’s personally identifiable information, or in the Privacy Policy itself, TMI Healthcare Pvt Ltd will display a notice on the Mobile apps/ Website or send Users an email, as provided for above, so that you may review the changed terms prior to continuing to use the Services. As always, if you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact appsupport@maargamindcare.com to deactivate your account. Unless stated otherwise, TMI Healthcare Pvt Ltd.’s current Privacy Policy applies to all information that TMI Healthcare Pvt Ltd has about you and your account.
If a User uses the Services or accesses the Mobile apps/ Website after a notice of changes has been sent to such User or published on the Mobile apps/ Website, such User hereby provides his/her/its consent to the changed terms.

6) CHILDREN’S AND MINOR’S PRIVACY

TMI Healthcare Pvt Ltd strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although if intended for use by minors, TMI Healthcare Pvt Ltd respects the privacy of minors who may inadvertently use the internet or the mobile application.

7) CONSENT TO THIS POLICY

You acknowledge that this Privacy Policy is a part of the Terms of Use of the Mobile apps/ Website and the other Services, and you unconditionally agree that becoming a User of the Mobile apps/ Website and its Services signifies your (i) assent to this Privacy Policy, and (ii) consent to TMI Healthcare Pvt Ltd using, collecting, processing and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy. Your visit to the Mobile apps/ Website and use of the Services is subject to this Privacy Policy and the Terms of Use.

8) APP USAGE POLICY

Consultations booked through the platform are subject to strict cancellation and/or refund policies and will be honoured as per policy. Please be informed that once the appointment is booked and confirmed, you may choose to reschedule the appointments as per the guidelines only. When the appointment is modified by Maarga, you are eligible for a full refund on those appointments.

9) REFUND POLICY

9.1

Cancellation / Refund Policy: For an In-Clinic Appointment, you may cancel anytime up to 2 days prior to the scheduled appointment date for free. No refunds will be provided for cancellations made less than 2 days prior to the appointment or in case of a missed appointment. For a Teleconsultation Appointment, you may cancel anytime up to 2 days prior to the scheduled appointment date for free. No refunds will be provided for cancellations made less than 2 days prior to the appointment or in case of a missed appointment.

9.2

Rescheduling / Refund Policy: For an In-Clinic Appointment, you may reschedule anytime up to 1 day prior to the scheduled appointment date for free. No refunds will be provided for rescheduling made less than 1 day prior to the appointment or in case of a missed appointment. For a Teleconsultation Appointment, you may reschedule anytime up to 1 day prior to the scheduled appointment date for free. No refunds will be provided for rescheduling made less than 1 day prior to the appointment or in case of a missed appointment.

SCHEDULE

Indicative List of Information by Nature of Service End-Users using the Mobile apps/ Website by registering for an account on the Website or ‘TMI Healthcare Pvt Ltd’ mobile application:
You can create an account by giving us information regarding your [name, mobile number, email address], and such other information as requested on the End-User registration page. This is to enable us to provide you with the facility to use the account to book your appointments and store other health related information.
End-Users using the Mobile apps/ Website without registering for an account on the Mobile apps/ Website or ‘TMI Healthcare Pvt Ltd’ mobile application (i.e., ‘Guest’ End-User):
You can use the Mobile apps/ Website without registering for an account, but to book an appointment, you may be asked certain information (including your [mobile number], and such other information as requested when you choose to use the Services without registration) to confirm the appointment.
You will be required to create an account and may be required to provide TMI Healthcare Pvt Ltd with information regarding your [name, mobile number, email address], and such other information as requested by TMI Healthcare Pvt Ltd on the registration page, in order to complete your registration.
Upon registration, TMI Healthcare Pvt Ltd will access non-personally identifiable information of your patients from your patient records. You agree to make your patients fully aware of such access.
TMI Healthcare Pvt Ltd reserves the right to extend and withdraw ‘Health Tracker’ (also known as TMI Healthcare Pvt Ltd Health Tracker) functionality to you at its sole discretion. The extension or withdrawal of such facility shall be intimated to you by TMI Healthcare Pvt Ltd.
You have an option under these products to switch on ‘End-User Feedback’. This will mean that you are giving one or more patients’ contact details to TMI Healthcare Pvt Ltd.’s feedback system. End-Users may choose to send feedback anonymously too; in which case you agree that you have no objection to such anonymous feedback. The feedback system will then send an SMS and email to the patient(s) asking for feedback which may then be published on the Mobile apps/ Website. You agree to make your patients fully aware of the possibility of their receiving such feedback queries.

NOTE:

1. All the virtual consultations will be carried as per National Medical Council (erstwhile, Indian Medical Council) Telemedicine Guidelines.
2. The delivery of mental healthcare will be done under the framework of MHCA 2017 (Mental Healthcare Act 2017), particularly patients requiring hospital admissions at Maarga Mind Care.

JURISDCITION

Any dispute shall be subject to exclusive jurisdiction of Courts in Bengaluru/Bangalore.

CONTACT US

Should you have questions about this Privacy Policy or TMI Healthcare Pvt Ltd’s information collection, use and disclosure practices, you may contact, the Data Protection Officer appointed by TMI Healthcare Pvt Ltd in accordance with the provisions of PDPA. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information. If you have any grievance with respect to our use of your information, you may communicate such grievance to TMI Healthcare Pvt Ltd Institute Limited,No.2, Tumkur Service Road, Goreguntepalya, Yeshwanthpur, Bangalore – 560022, Karnataka, India or at appsupport@maargamindcare.com.